Alnwick Properties are a member of the Property Ombudsman Scheme
How we Handle Complaints
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
43-45 Milford Street
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Alnwick Properties uses the Deposit Protection Scheme (DPS) to hold tenants Deposits independently and does not hold clients money.
Property For sale or To Let
No property at the moment
Legionnairs disease Risk Assessment for Landlords and Building owners
If you are the responsible person for a building - You must assess the risk to persons who use it. The Legionnairs risk assessment - assesses the risk for you.
I can complete the Risk assessment for you - Please ring me 01665 604648
I am fully insured and accredited to complete these assessments for you.
Please ring Martin 01665 604648 or mobile 0771 4031 758 to discuss anything you see here.
Please note; Rental Properties only. Not Holiday Let property.
Tenancy Information Fee's payable - from 1st June 2019
Relevant letting fees and tenant protection information
As well as paying the rent, you may also be required to make the following permitted payments.
Before the tenancy starts (payable to Alnwick Properties)
Holding Deposit: 1 week's rent - this is refundable.
Deposit: One calendar months rent
During the tenancy (payable to the Landlord)
For English properties:
Payment of up to £50 if you want to change the tenancy agreement.
Payment of interest for the late payment of rent of 14 days or more at a rate of 3% per annum above the Bank of England base rate.
Payment for the reasonably incurred costs for the loss of keys/security devices.
Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy.
During the tenancy (payable to the provider) if permitted and applicable
Utilities - gas, electricity, Heating Oil , water
Communications - telephone and broadband
Installation of cable/satellite
Subscription to cable/satellite supplier
Other permitted payments
Any other permitted payments, not included above, under the relevant legislation including contractual damages.
Alnwick Properties just provides a Tenant Finder service- so does not hold or collect any regular payments from tenants on behalf on the Landlord/s.
Alnwick Properties uses the Deposit Protection Scheme (DPS) to hold tenants Deposits independently.