Alnwick Properties are a member of the Property Ombudsman Scheme

www.tpos.co.uk

How we Handle Complaints

Alnwick Properties

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

    What will happen next?

• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

                      If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd

Milford House

43-45 Milford Street

Salisbury

Wiltshire

SP1 2BP

01722 333 306

www.tpos.co.uk

               Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

    Alnwick Properties uses the Deposit Protection Scheme (DPS) to hold tenants Deposits independently and does not hold clients money.

                                   Property For sale or To Let

No property at the moment

Legionnairs disease Risk Assessment for Landlords and Building owners

Here is the HSE guidance 

If you are the responsible person for a building - You must assess the risk to persons who use it. The Legionnairs risk assessment - assesses the risk for you.

I can complete the Risk assessment for you - Please ring me 01665 604648

I am fully insured and accredited to complete these assessments for you.

Please ring  Martin 01665 604648 or mobile 0771 4031 758 to discuss anything you see here.

Please note; Rental Properties only. Not Holiday Let property.

Tenancy Information                       Fee's payable - from 1st June 2019

Relevant letting fees and tenant protection information

As well as paying the rent, you may also be required to make the following permitted payments.

Permitted payments

Before the tenancy starts (payable to Alnwick Properties)

Holding Deposit: 1 week's rent - this is refundable.

Deposit: One calendar months rent

During the tenancy (payable to the Landlord)

For English properties:

Payment of up to £50 if you want to change the tenancy agreement.

Payment of interest for the late payment of rent of 14 days or more at a rate of 3% per annum above the Bank of England base rate.

Payment for the reasonably incurred costs for the loss of keys/security devices.

Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy.

During the tenancy (payable to the provider) if permitted and applicable

Utilities - gas, electricity, Heating Oil , water

Communications - telephone and broadband

Installation of cable/satellite

Subscription to cable/satellite supplier

Television licence

Council Tax

Other permitted payments

Any other permitted payments, not included above, under the relevant legislation including contractual damages.

Alnwick Properties just provides a Tenant Finder service- so does not hold or collect any regular payments from tenants on behalf on the Landlord/s.

Alnwick Properties uses the Deposit Protection Scheme (DPS) to hold tenants Deposits independently.